Does The Big Bright Letter Co. deliver and set up the letters?
Yes, a staff member will deliver the sign to your venue, set it up and take it down after the hire period.
Can we pick up the letters and set it up ourselves?
No, for safety reasons we deliver and pick up letters to your event.
How far in advance should I book?
We recommend as soon as possible to make sure you secure your booking. Your booking will not be secured until a deposit is received.
How much are your letters to hire?
Each quote is unique depending on product, location and length of hire. To obtain a quote, please contact us with details of what you required, the date of your event, location and approximate hours of hire.
How long does it take to set up letters?
It usually takes around one hour to set up, however it may take more time, depending on location and how accessible we can be to the set up site.
Can the letters be placed outside?
Yes they can and they look great outside! However, none of our letters are water or wind proof, so in cases of strong wind or rain, we will need to set up in an alternate location. So, if you are planning to have the letters placed outside, we recommend having a plan b location in these circumstances.
Do the letters need electricity / leads?
The lighted letters need to be powered by electricity from a standard wall outlet. The Big Bright Letter Co. will provide leads and adaptors for the letters.
How big are the letters?
We have a 2m tall lighted letter range and a 60cm tall lighted letter range. Each letter is a different width, so for specific width dimensions, please ask the Big Bright Letter Co.
How much space should I allow for the letters?
Each letter is a different width, so please ask for specific measurements. Each 2m letter requires 1m behind for placement of stands. We also recommend you allow plenty of room in front of the letters so you and your guests can take pictures!
What kind of bulb do the letters come in and can we change the light?
The 60cm lighted letters are a warm white LED bulb, (which is great as it does not produce too much heat).
The 2m lighted letters can come in a warm white LED bulb or a cool white LED bulb. These bulbs are very bright (600 lumens) and can not be dimmed. What is great about these bulbs is they are low wattage bulbs (so don’t use too much electricity) do not generate much heat, so won’t burn the hand. We also have a warmer light halogen bulb for the 2m tall lighted letters, which is a warmer white colour. However this light tends to produce more heat and
Can I place flowers / candles other props on the letters?
Yes you can, and these look great! Please let us know if you are planning to do this, so we can speak with your stylists / florist to coordinate this. Also we need to make sure there is no water dripping / leaking from the flowers, as water and electricity don’t mix!
Can the letters be moved once set up?
60cm letter can be moved once set up. The 2m letters are only to be set up by Big Bright Letter Co. staff, as we ensure they are set up securely for safety reasons. Once set up, they can not be moved by the hirer.
The Big Bright Letter Co. will give you a quote for the setup of the letters in a single location. If you required the letters to be moved once set up, because of a change of mind about the location, or because the letters are required in a new location (e.g. set up for ceremony and then reception), there will be an additional fee charged to move the letters. So please take this in to account when deciding on location!
Do you take credit card payment?
Unfortunately not at this stage, we only take payment via bank transfer or cash on delivery.
Do I need to include set up or pack up as part of the hire time?
We will quote you a “packaged price” for the hire of the letters for your function / event, which includes up to eight hour hire, delivery and pick up, and set up time outside of your function period.
What is the bond for and do I need to pay it?
We require all customer to pay a bond to cover the cost of any damage such as dents or broken bulbs that may be incurred during the hire period which the hirer is responsible for. We will take photos of the letters when they have been set up as evidence should there be any disputes. If there is no damage, the bond will be fully refunded at the end of hire.
Do you have public liability certificate?
Yes we do, this is available on request and can be sent through to your venue contact.